Return and Exchange Policy
At BIG BOLD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange policy to ensure a hassle-free experience.
Returns:
- You may return items within 30 days of receiving your order.
- To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
- Please include a copy of your order confirmation with your return.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges:
- If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
- Exchanges can be made within 30 days of receiving your order, provided the items are in their original condition.
Refunds:
- Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.
- Please note that shipping costs are non-refundable.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide instructions for returning the item and will cover the shipping costs for the return.
How to Initiate a Return or Exchange:
- Contact our customer service team at bigboodfitpk@gmail.com to request a return authorization.
- Pack the item securely and include your order confirmation.
- Ship the package to the address provided by our customer service team.
Thank you for shopping with BIG BOLD! We appreciate your purchase and are here to help with any questions or concerns regarding your order.